What happens if I cancel my taxi booking more than 24 hours before pickup?

15% of the total trip cost is deducted and the rest is refunded to your bank account within 15 to 20 working days.

What if I cancel within 24 hours of the pickup time?

No refund is made for cancellations inside 24 hours of the scheduled pickup, because the vehicle and driver have been held for you.

How long will the driver wait if I am late?

Up to 60 minutes from the scheduled pickup time if you have not told the driver about a delay. After 60 minutes with no contact the booking is treated as a no-show. Waiting charges apply after 30 minutes of delay.

How are refunds paid?

By online transfer to your bank account, within 15 to 20 working days. Cash refunds are not made.

What if Anywhere Taxi Service cannot provide the cab?

We arrange alternative transport as quickly as possible. If we cannot, the booking amount is refunded in full. We are not liable for hotel, flight or other costs arising from the cancellation.

Cancellation & Refund Policy

The rules in plain words, so you know them before you pay an advance.

15%deducted if you cancel more than 24 hours before pickup. The rest is refunded.

No refundfor cancellations within 24 hours of the scheduled pickup time.

15–20 daysworking days for a refund to reach your bank account by online transfer.

60 minis how long the driver waits without word from you before the booking becomes a no-show.

Cancelling a booking

When you cancel	What you get back
More than 24 hours before the pickup time	Total trip cost minus 15%
Within 24 hours of the pickup time	Nothing — the cab and driver were held for you
You do not turn up and do not call (no-show)	Nothing
We cannot provide the cab or an alternative	Full refund
We offer an upgraded car and you decline it	Full refund

To cancel, call or WhatsApp 7830211223 with your booking reference. The time of your message is the time of cancellation.

How refunds are paid

By online transfer to the bank account you give us. We do not make cash refunds.
Refunds are processed within 15 to 20 working days of the cancellation being confirmed.
Any discount you received applied to the base fare only; it is not refunded on top.
Our total liability on any booking is capped at the amount you paid for it.

Waiting time and no-shows

The driver waits up to 60 minutes from the scheduled pickup time if you have not told him about a delay. After that the booking is treated as a no-show and no refund is due.
If you are running late, a call to the driver or to us keeps the booking alive. Tell us and we will wait.
Delays of more than 30 minutes attract waiting charges, whatever the reason.
For airport pickups we track the flight, so a late landing is not a delay on your side.

What the fare does not include

Unless your quote says otherwise, these are paid at actuals on top of the fare:

Tolls, parking, state entry taxes and permit fees
Driver allowance on outstation trips, and night charges where they apply
Extra kilometres beyond the package limit, and extra hours beyond the package time
On a one-way drop, tolls and taxes on the vehicle's return to base

The fare shown on the booking page is the base fare for the vehicle and route. Your driver keeps the toll and parking receipts and they are itemised on the bill, so you pay what the road charged and nothing more.

Changing a booking instead of cancelling

A date or time change made more than 24 hours before pickup is usually free, subject to a vehicle being available. A change to the route or vehicle is re-quoted. Ask before you cancel — a change is often the better answer.

If we cancel

If a vehicle breaks down or a driver cannot make it, we arrange another vehicle as fast as we can. If we cannot provide one, you get a full refund of the amount paid. We are not able to reimburse hotel, flight, train or other costs you incur as a result.

Questions people ask

I paid an advance. Is that refundable?

Under the same rules as the full fare: minus 15% if you cancel more than 24 hours out, not refundable inside 24 hours.

The road is closed by a landslide. Do I get a refund?

If we cannot run the trip and cannot offer a workable alternative, yes, in full. If the trip runs on a changed route or day by agreement, the booking simply moves.

Can I cancel by WhatsApp?

Yes. Message 7830211223 with your booking reference. The timestamp of the message is the cancellation time.

Where is the full legal wording?

On the Terms and Conditions page. This page restates the same rules in plain language; the Terms govern if there is any difference.